THE Dublin Airport Authority (daa) has been named as the Q Mark for Quality Management Systems national winner at this year’s National Q Mark Awards.
The prestigious award was presented by Tánaiste and Minister for Social Protection Joan Burton at an event described as the ‘Oscars of Business Excellence’.
The daa was also declared Best in Customer Service at the presentation ceremony in the Double Tree by Hilton Hotel.
The Q Mark Award is the highest accolade an Irish business can achieve in terms of the intense competition and the exacting standards required.
The award judges said daa’s victory showed that the company truly cares about its customers and is willing to go the extra mile to ensure that it achieves the highest possible standards at all times.
Daa Customer Experience Manager Liz Kavanagh said: “We are honoured and delighted to win the Q Mark Award. It instils a sense of pride throughout the business.
“We are committed to continuous improvement and meeting and exceeding our customers’ expectations.”
Ms Kavanagh added: “The Q Mark is an excellent tool to assist us in this drive to develop and improve the customer experience at Dublin Airport.”
Managing director of the National Q Mark Awards Irene Collins said: “External validation is always something to strive for and it doesn’t get much better than this for the 3,000 strong team at daa.”
Speaking at the event, the Tánaiste said supporting Irish businesses which provided products and services to the highest international standards and creating good, sustainable employment was at the heart of the Government’s jobs plan.
MInister Burton said it was impressive to see so many Irish businesses from all sectors and counties embedding quality standards as a key part of their offering to customers.
“These are the innovative Irish businesses that are powering the engine of our recovery,” she said.