Dublin Airport unveils 15-point plan to improve passenger experience

The Dublin Airport Authority has unveiled a 15-point plan which aims to improve standards for passengers at the airport over the coming months.

Launched by daa chief executive, Kenny Jacobs, the plan includes introducing quicker security times, faster free Wi-Fi, additional seating, including the addition of designated family seating areas, and a mix of new and improved food and beverage options throughout both terminals.

The Dublin Airport operator is aiming to get 90 percent of passengers safely through security in less than 20 minutes this summer, “building on the stable performance experienced so far this year, with 92 percent of passengers processed in under 20 minutes,” a spokesperson said.

A full refurbishment of Fast Track is currently underway in both Terminal 1 and Terminal 2.

Outlining the programme, Jacobs said: “We’ve listened to our passengers’ feedback, and we’re focussing on improving the things that matter most to them.

“This summer, our passengers can expect to see more staff, shorter queues, more seats, new family seating zones and less clutter across the airport.

“There will be more buses and taxis at the airport, and more places to eat and drink.

“Passengers will also be able to enjoy faster free Wi-Fi, with average speeds to be doubled over the course of this year.

“Charging their devices will be easier as well, with 20 percent more power sockets and USB charging ports.

“A full audit of existing sockets and ports has also been completed, with all broken units having been replaced,” he said.

“Passengers using Dublin Airport can expect an improved experience this summer with higher standards across the airport and getting back to our usual travel advisory of two hours for short-haul and three hours for long-haul.”

The full 15-point plan can be found at https://www.daa.ie/daa-unveils-15-point-improvement-plan-for-dublin-airport-passengers/