Northside hospitals are involved in major survey 

A SURVEY is underway in four hospitals across North Dublin, offering patients the opportunity to share their experiences and tell management what improvements they believe are necessary. 

The National Patient Experience Survey is now live at Beaumont Hospital, Connolly Hospital, Cappagh National Orthoapedic Hospital and the Mater Misericordiae University Hospital.

The annual survey, the largest of its kind in Ireland, provides a clear picture of the safety and quality of care in Irish hospitals, as seen through the eyes of patients.

An estimated 28,000 patients will be eligible to participate in this year’s survey — over 4,200 in North Dublin. 

Since 2017, over 26,000 patients have completed the survey nationally, making over 40,000 comments on the care and treatment they received in hospital.  Last year’s high response rate of 52.5 percent for the four North Dublin hospitals indicates the strong desire of patients to talk about their experiences in hospital in order to bring about meaningful change.

The survey contains a total of 61 questions on topics such as admission to hospital, care and treatment on the ward, trust in hospital staff, respect and dignity, and discharge from hospital. 

All patients over 16 years-of-age who spend 24 hours or more in hospital and are discharged during the month of May are eligible to participate in the survey. Professor Ian Carter, chief executive of Beaumont Hospital, said the survey provides valuable information that ensures improvements are made in areas that patients have highlighted. 

“Since commencing in 2017, the hospital has used this feedback to review and improve a number of processes, for example, information that is provided on discharge, with individual services continuing to work on improving the information they provide in relation to conditions and treatment,” said Professor Carter.

“We would encourage our patients to take part in the survey this year so that continued improvements are made to the quality of the care delivered.”

To find out more about the survey, visit www.patientexperience.ie and follow on Twitter @NPESurvey and on Facebook /NPESurvey.