Jobs boost in Blanchardstown

FIFTY new jobs are to be created at a top financial solutions company based in Blanchardstown Corporate Park.

The jobs at Arvato Financial Solutions follow an announcement that the company was chosen by Eircom to provide all of its business to consumer collections and back office support facilities.

Arvato has been a leading credit management service provider for major public sector and blue-chip organisations for almost 30 years.

The group has over 1,400 employees in Ireland engaged in providing professional and ethical credit management services to clients.

The Eircom contract covers all consumer collections activity across fixed, mobile, broadband and cable customer segments, encompassing all aspects of cash-flow maximisation and debt management solutions.

Arvato was awarded the contract following a competitive tendering process, which attracted interest from several national and international outsourcing companies.

Bryan Mouat, CEO Arvato Financial Solutions, UK & Ireland, said winning the contract was a real endorsement of the company’s ability to deliver

“outstanding and industry-leading strategic credit management solutions

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“We have significant experience in this area, and we look forward to working in partnership with Eircom to share this experience, and deliver real value in the years to come,

? he said.

“We are delighted to be able to add to the current job creation drive. The 50 new jobs represent both a strong endorsement of the local talent pool and underlines both Eircom and Arvato’s continued contribution to the local and national economy.

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As part of the contract, Arvato has been tasked with re-engineering all of the telecoms provider’s credit management processes. Through active collaboration, Arvato will utilise state-of-the art technology, sophisticated customer and payment profiling models and multi-layered payment solutions, to try and ensure Eircom’s brands are recognised as the market leader within the Irish telecoms sector.

Paul Doyle, Director of Shared Services, Eircom Group said:

“This contract represents great value for Eircom and allows us to continue to build on our credit management capability, while achieving significant efficiencies through process improvements and innovation.

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“Arvato’s bid was the best in terms of thought-leadership, capability, innovation and effectiveness and so offered best value for money. Arvato will work in collaboration with our team to maintain best practice in credit management.

“We are delighted with progress to date and have been especially impressed with Arvato’s ability to deliver on promises during the initial set up.

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The focus of the contract will be on providing maximised cash recovery, increased security of doubtful debts and reduced costs to the Eircom Group while maintaining the company’s emphasis on good customer service.