CCPC advises immediate action as Rathwood Examiner contacts 7,000 customers

The CCPC is aware that the Examiner appointed to Rathwood Home and Garden World Limited, commonly known as Rathwood, has written to approximately 7,000 affected customers who are awaiting refunds or the delivery of goods.

The CCPC is advising affected consumers to take action immediately.

Consumers who have outstanding orders with Rathwood should:

• Request a chargeback from their bank or card provider if they have not already done so. Further information is available on the CCPC website
• Register their claim against Rathwood using the online form provided by the Examiner: Customer Enquiry Form

Grainne Griffin, Director of?Communications, Consumer Information and?Financial Education,?said:

“We advise any affected consumers to review the correspondence from the Examiner carefully and to complete the form provided as soon as possible.

“Those who wish to request a chargeback should contact their bank or card provider immediately.”

A copy of the correspondence from the Examiner to customers can be viewed at: Examiner Correspondence to Customers

The Competition and Consumer Protection Commission (CCPC) is the statutory body responsible for enforcing and promoting compliance with competition, consumer protection and product safety law, with new and expanding roles in digital and data regulation.

We make markets work better for consumers and empower consumers to make informed choices.

For more information and tips on your rights, how to complain, managing your money and unsafe products, visit www.ccpc.ie.

For general media queries, please contact communications@ccpc.ie or call Nuala Hansard on 087 411 7565.