Bank of Ireland CEO apologies for glitchMike Finnerty 18 Aug 2023
The chief executive of Bank of Ireland has apologised for the glitch that caused chaotic scenes at ATMs across Ireland this week.
Myles O’Grady said the bank “fell below the standards expected” due to the glitch.
During the glitch on Tuesday, customers were unable to access their online banking or mobile app services, and ATMs were allowing some customers to withdraw up to €1,000 even if they did not have the funds available to do so.
News quickly spread across social media, which led to queues forming at ATMs around the country.
Minister for Finance Michael McGrath has ordered the Central Bank “to establish a full account of what happened, why it happened and what will be done to avoid a repeat.”
O’Grady said “this was a Bank of Ireland issue and our customers were impacted badly by this failure. We fell well below the standards our customers expect of us and I apologise sincerely for this.”
“I encourage any customers who were impacted by this week’s incident to contact us so that we can work together to find an appropriate solution,” he said.
Discussing the aftermath of the incident, O’Grady said “our focus this week is on restoring services, ensuring the stability of our systems, and helping customers.”
O’Grady said that the bank was fully aware of the impact of the incident, and said “we know we need to do better in future. We will continue to invest in our technology to ensure customers have the very best banking services.”