More than three quarters of Dublin businesses expect artificial intelligence to improve efficiency, according to Dublin Chamber’s latest Business Outlook Survey.
The Q3 2026 survey found that 77% of respondents anticipate efficiency gains from AI, while 49% expect it to support innovation and 44% expect improvements to customer or client experience.
Dublin Chamber said practical training and support will be essential to help businesses realise these benefits.
Commenting on the findings, Dublin Chamber’s Aebhric Mc Gibney said: “Businesses see a significant opportunity to use AI to improve productivity, reduce time spent on routine tasks and deliver better services.
The challenge is to turn that potential into practical improvements across firms of all sizes.
“Access to training will be critical. Employers need support to identify where AI can add value and ensure their staff have the skills and confidence to use it effectively.”
The survey found that 32% of businesses expect AI adoption to have little or no effect on overall employment over the next year.
Some 14% expect employment to fall, while 8% anticipate an increase.
A further 18% said it was too early to assess the impact.
Mr Mc Gibney added:“The implications for employment will differ across businesses.
Alongside changes in staffing levels, employers will need to consider how roles evolve and which skills their teams require.
“AI literacy must become part of education and workforce training.
“Employees need to be able to assess the information AI produces and know when human expertise is required.”
While 38% of respondents expect AI to reduce business costs, 37% anticipate increased cybersecurity risks.
A separate Dublin Chamber roundtable on AI and the future labour market highlighted the importance of human oversight and continuous upskilling.
Participants also raised questions about how graduates will gain practical experience as AI takes on more routine tasks traditionally undertaken by junior employees.
Dublin Chamber’s Q3 2026 Business Outlook Survey captured the views of over 200 companies across the Dublin region between 25 August and 18 September.